mikehoraney.net
4933 Weatherstone, Kentwood MI 49508 · 616-633-2871 · mike.horaney@mikehoraney.net · mikehoraney.net
Michael Horaney
Objective
I work on the front end, a bridge between customer service and the staff who are the back end of technology. Using active listening skills, I connect the customer and the IT staff. I quickly adapt to changing environments, keeping tasks on track while maintaining a healthy work/life balance. I discern my roles and responsibilities and prioritize level of urgency and importance. Urgent, urgent important, important and non urgent/not important. I minimize wasted and duplicate efforts to maximize customer satisfaction and financial outcomes.
Experience
July 1999-November 2021 SpartanNash Grand Rapids, MI
Computer Systems Engineer
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Second level technical support for OS, software and hardware
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Review, testing and deployment of computer hardware
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IT hardware/software liaison for all IT corporate projects outside of the IT department.
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First level of IT procurement management: consult and negotiate tech needs of all corporate associates based on want, appropriate solution and cost.
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Responsible for the life cycle of over two-hundred third-party applications, including tax, accounting, marketing, graphic design, and other wide-ranging software.
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The "face" of IT for the company. The go-to person for any IT questions, concerns or problems that associates have and are not sure where to go.
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Setup and deployment of all laptops and desktops within the corporation. 70/month
July 1996-July 1999 SpartanNash Grand Rapids, MI
Computer Support Specialist
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First level technical support for corporate and retail locations
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Liaison to second-level support team
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Including PC hardware/software and Retail technology equipment.
Skills and Support
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Microsoft Windows
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Microsoft Office 365
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Microsoft Teams
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Adobe products, including Photoshop and Premiere Pro
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Crestron hardware
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Computer hardware troubleshooting and repair
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Strong writing and communication skills
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Research, testing, implementation, maintenance, and support of software
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Strong Customer Service Skills
Education
Sept 1988 – June 1992
Western Michigan University
Kalamazoo, MI
BA in Behavioral Psychology
Social Work minor